Email [email protected]. We reply within one business day, Monday to Friday. Include your business name, or the name of the business that gave you your pass, so we can find your account quickly.
Contact us
- Support: [email protected]. Replies within one business day.
- Security issues: [email protected]. See our Security page.
- Privacy requests: [email protected]. See our Privacy Policy.
- Legal notices: [email protected]. See our Terms of Service.
Never send passwords, full card numbers, or API secret keys by email. We will never ask for them.
If you hold a pass
Your pass in Apple Wallet or Google Wallet was issued by a business, such as a café, hotel or venue, using QairoPay. That business runs the program, so they can answer most questions directly.
Rewards, stamps, offers or membership
Contact the business that issued your pass. They set the rules and can correct your account. You'll usually find their contact details on the back of the pass.
My pass isn't updating
Make sure your phone is online and that automatic updates are on for the pass (in Apple Wallet, open the pass, tap the three dots, and choose Pass Details). Changes usually appear within a few minutes. If it still looks wrong after an hour, contact the business.
I lost my phone or deleted the pass
Ask the business for a new link to add the pass again. Your rewards are stored with the business, not on your phone.
Something else, or the business couldn't help
Email [email protected] with the business name and what you're seeing. We'll work with the business to sort it out.
If you run a business
Getting started
Create a pass template, choose your rules, and share your download link or QR code. The quickstart walks through it step by step.
Passes aren't updating for customers
Check that the template is active and that the change was published. Updates reach phones that are online, usually within minutes. If customers still see old details, email us with the template name and an example pass.
Scanner problems
If a scan fails, check the device's connection and that the scanner is paired to the right location. Scans made offline are saved and sync when the device reconnects. If the scanner still won't pair, email us with the device name.
Billing and plans
Your plan, invoices and payment method are in the dashboard under Settings, then Billing. For a billing question, email us from the address on your account.
Developers
Guides, the API reference and webhook docs are at developers.qairopay.com. When you email about an API issue, include the request ID from the response headers, and never your secret key.
Security and privacy
Report a suspected vulnerability to [email protected]. To access, correct or delete personal data, follow the steps in our Privacy Policy.